ANSWERING THE PHONE

Let’s start working again! This week we are going to practice a dialogue answering the phone.

You have to work in pairs. First of all you must decide who is going to be the secretary or receptionist. Then write a dialogue, practise it and record it in a podcast.

Now you have the steps you must follow and some examples.
How to Answer the Phone Well at Work.
10 steps:

1. Speak clearly.
2. Use the company's preferred greeting, if there is one. If not, state the name of the business.
3. Be polite and responsive, giving the caller your full attention. Remember that at that moment, you're the company's representative.
4. Be as helpful as possible, even if it's not exactly your job to answer the phone.
5. Learn how to use the phone's features smoothly.
6. Ask permission first if you must put the caller on hold: "Would you mind holding for 1 minute?"
7. Don't forget the caller is waiting. Ask them periodically if they'd like to continue to hold, call back or leave a message.
8. Transfer the caller to someone who can help, if you can't.
9. Take a good message, if applicable, and pass it on to the recipient.
10. Thank the caller.